Refund policy

Due to the custom nature of our fine art prints, every piece is produced to order and all sales are final. Prints that arrive damaged or defective may be returned for a replacement or refund. See Damaged, Defective, or Incorrect Items below.

We do not accept returns, refunds, or exchanges for:
• Buyer's remorse
• Incorrect size selection
• Color or preference changes
• Orders placed in error
• Made-to-order prints, including all sizes and display options

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon arrival. If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at service@scenicwildlife.com so we can evaluate the issue and make it right.

To help us process your request, please include:
• Your order number
• A description of the issue
• Clear photos of the item and packaging

If approved, we will provide instructions for replacement or resolution.

If a damaged, defective, or incorrect print is confirmed, you may choose a replacement or a refund. If you prefer, Scenic Wildlife can offer store credit or a gift card instead. Store credit is always your choice, never a substitute we impose.

Return Requests
Returns will only be considered for items that are confirmed to be damaged, defective, or incorrect upon arrival. Items sent back without prior authorization will not be accepted.

Approved returns, if applicable, must be sent to:
Slaney Scenic Wildlife Images
8622 SE Madison Ave.
Prineville, OR 97754

Non-Returnable Items

The following items are non-returnable and non-refundable, except when damaged, defective, or incorrect upon arrival:
• Fine art photography prints in all sizes and display options (print only, mounted, framed, metal, canvas wrap, and museum mounted)
• Personalized or special-order prints
• Sale items
• Gift cards

Exchanges
Because every print is produced to order, we do not offer exchanges.

Refunds
If a refund is approved for a damaged, defective, or incorrect item, it will be issued to your original payment method within 10 business days after approval. Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at service